Showing items 1 - 4 of 4

Your selections:

A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes

- Wu, Yu, Groth, Markus, Zhang, Kaixin, Minbashian, Amirali

Working consumers' psychological states in firm-hosted virtual communities

- Leo, Wei Wei Cheryl, Chou, Cindy, Chen, Tom

Design for service inclusion: creating inclusive service systems by 2050

- Fisk, Raymond P., Dean, Alison M., Alkire née Nasr, Linda, Joubert, Alison, Previte, Josephine, Robertson, Nichola, Rosenbaum, Mark Scott

Links between organisational and customer variables in service delivery: evidence, contradictions and challenges

- Dean, Alison M.

  • 1
  • Disclaimer
  • Privacy
  • Copyright
  • Contact
  • Deposit